How can I buy tickets?

Official buying channels

- The Teatro alla Scala Box Office, 1 Largo Ghiringhelli - Milan

Open from Monday to Saturday from 10:30am to 6pm and on Sunday 12-6pm.

On the day of a performance, tickets can be collected or purchased at the Box Office from 2 hours before up to 15 minutes after the start of the performance.

The Box Office is closed on: 1 November, 8, 24, 25 and 26 December 2018; 1 and 6 January, Easter Sunday and Monday, 25 April, 1 May, 2 June, and from 3 to 18 August 2019.

- Online at teatroallascala.ticketone.it

- Official authorized dealers: view the complete list on www.ticketone.it

 

The registration of name and surname, e-mail address, telephone number, date of birth is mandatory to purchase any tickets, however, this only needs to be done once.

Following registration, all tickets are registered in the name of the purchaser.

 

For any purchases made through the Box Office, you will be required to show an identity document and to give your personal customer code, which can be obtained by registering:

- at the Theatre Box Office using the dedicated electronic stands, which will provide a receipt with your customer code;

- online at www.logscala.org (accessible also from mobile devices); you will then receive your customer code by e-mail.

 

When can I buy tickets?

You will find the sales calendar with details of when tickets go on sale for every title in the programme. Sales begin at 9am at Box Office of the Theatre and online, at authorised sales outlets and for telephone reservations. On first day of sales each buyer will be able to acquire up to 4 seats in the Parterre or 2 tickets in the Galleries or an entire box per transaction.

Balcony tickets with limited view, when scheduled, go on sale at the at Box Office of the Theatre two hours and a half before the beginning of the performance.

 

Where and when can I buy tickets for “La ScalAperta”?

You can buy tickets for “ScalAperta” on different days compared with other performances of the same title.

The sale opens at 9am on all the channels on the dates shown on the “ScalAperta” sales calendar.

 

Where and when can I buy tickets for Anteprime UNDER 30?

“Anteprime” sales begin at 9am in the Box Office, online and at the authorised sales outlets.

See the sales calendar for first-day sales. A card of identification is required.

 

How can I buy tickets for “Great performances for children"?

Tickets for the performances of the project will be on sale at the Box Office and online from 9am.

The entrance ticket at a cost of €1 is reserved for children and young people under the age of 18. Anyone of over 18 years of age can enter the Theatre as an accompanying adult and the ticket can be bought at the same time as the child’s. Each accompanying adult can purchase a maximum of two tickets at the price of €1. The €1-tickets are only issued on presentation of identification of the under-18-year-old.

 

How can I buy tickets for “Invitation to La Scala”?

Tickets are reserved for students of schools organised by their own cultural referents into G.I.S (Gruppi di Interesse Scala or Scala Interest Groups), and for senior citizens members of the Gruppi Comunali della Terza Età (municipal groups of retired people). For any further information or make an application, contact the Cultural Promotion Service only on

tel. +39.02.8879.2011/12/13/14/15

fax +39.02.8879.2016

 

Where can I find ticket prices?

You will find the prices of tickets in the specific section. All prices are inclusive of tax. Tickets bought at the Box Office are subject to a 10%-pre-sale surcharge on any day prior to the day of the performance. Tickets purchased online carry up to 20%-pre-sale surcharge.

 

How do I pay for tickets?

The Box Office accepts payment in cash (€ 2.999 maximum), by banker’s draft, or the wider-used credit or debit cards.

Online bookings can be paid for by the following credit cards: Visa, Mastercard, American Express, Diners, JCB.

Authorised sales outlets have their own systems of payment.

 

How can I collect my tickets?

Tickets purchased at the Box Office are issued immediately.

Tickets purchased online and from Authorized Sales Agents will be delivered by email as pdf e-tickets with the print@home option only.

 

What happens if I lose my tickets or they are not collected on time?

In case of loss of tickets or subscription cards, customers should present themselves personally at the Box Office on the day of the performance. Only the formal holder of the ticket or subscription is entitled to fill in the self-certification.

 

What happens in case print@home tickets are not delivered by email?

It is possible to receive a copy of the pdf e-ticket by sending a request to Ticketone’s dedicated Customer Service, teatroallascala@ticketone.it, indicating the account used to purchase the tickets and the date of the performance. Soon, the same procedure will be possible also from your Personal Page by logging in at teatroallascala.ticketone.it.

 

What is the policy if I return my tickets and request a refund?

Tickets are only valid for the date printed on them.

Tickets cannot be cancelled and refunded.

The Management of the Theatre reserves the right to modify the composition of the cast, and the dates and the times of performances. Such action does not entitle the ticket holder to refund.

Should the performance be cancelled, only tickets that are intact and presented at the Box Office no later than 15 days after the cancelled event will be refunded. Cash refunds are only possible at the Box Office, or, for online purchases, by direct refund to the credit card or current account.

 

Are children allowed into the Theatre?

Of course they are, but they must have a ticket. The Theatre recommends a minimum age of five years. If the child disturbs other members of the audience, the accompanying adult and the child will be invited to continue watching the performance on the TV screens located in the foyer of the Theatre.

 

How and when can I buy gallery tickets?

Two hours and a half before the start of the performance, the "L'Accordo" musical association has been specially commissioned by the Teatro alla Scala to sell 140 numbered tickets for the galleries. Every person will be entitled to one ticket.

Read more about regulations concerning queues for the sale of gallery tickets.

 

How and when can I purchase last minute tickets?

One hour before the start of each performance, the Theatre Box Office offers a discount up to 25% on any unsold tickets (including balcony seats with limited visibility).

This reduction does not apply to the numbered balcony seats and to tickets for Special Projects productions.

 

When is the Box Office closed?

Closed on January 1 and 6; Easter and Easter Monday; April 25; May 1; June 2; November 1; December 8, 24, 25 and 26.

Closed for summer holidays from 3 to 18 August 2020.

 

Contacts

Box Office: Largo Ghiringhelli 1, 20121 Milan

Email: biglietteria@fondazionelascala.it, lascalarisponde@fondazionelascala.it

Teatro alla Scala Infotel Service: +39.02.7200.3744 (every day from 9am to 6pm)

 

ONLINE SALES CALENDAR
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